Refund Policy

Effective Date: 28th April, 2025

Thank you for shopping with Challaine. We appreciate your business and strive to provide products and services that you love. Please review our Refund Policy carefully before making a purchase.

1. General Policy

Due to the nature of our products/services, all sales are final unless otherwise stated.
However, if you experience any issues with your order, we encourage you to contact us at [email protected] so we can assist you.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• You received the wrong product.

• The product was damaged or defective upon arrival.

• Your digital product could not be accessed or downloaded successfully (if applicable).

To be eligible for a refund:

• You must contact us within (7 or 14) days of receiving your order.

• You must provide proof of purchase (receipt or order number).

• You must provide a clear description and, where applicable, photographic evidence of the issue.

3. Non-Refundable Items

The following items are non-refundable:

• Gift cards

• Downloadable digital products (unless they are inaccessible or corrupted)

• Services that have already been rendered

• Sale or clearance items

4. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange a product for the same item, please contact us at [email protected] with your order details.

5. Processing Refunds

If your refund is approved:

• It will be processed back to your original method of payment.

• Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please reach out to us:

Email: [email protected]
Website: www.challaine.com